Refund Policy

MOKI sells a one-time purchase that grants lifetime access to premium digital content and features.

Because MOKI provides immediate access to digital content, purchases are generally considered final once access has been granted.

Requesting a refund

If something went wrong — you were charged more than once, the purchase did not unlock, or the service did not work as described — contact us and we will review the request.

Refund requests can be sent to hello@meetmoki.com with the email address used for the purchase and a short description of the issue.

Statutory rights

Nothing in this Policy limits statutory consumer rights that may apply in your country of residence, including any applicable right of withdrawal for digital content.

Where a right of withdrawal applies, it may be lost once the digital content has been made available with your prior express consent and acknowledgement.

Processing

Approved refunds are returned through Stripe to the original payment method. Timing depends on your bank or card provider.

Where a refund is issued, lifetime access to premium content may be removed.

Contact

hello@meetmoki.com